Privacy Policy
Effective
Fit Culture Studios LLC (“Fit Culture Pilates,” “we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website, use our booking software, or participate in our studios, classes, programs, or events (collectively, the “Services”). By using our Services, you agree to the practices described in this Policy.
1. Information we collect
We may collect the following categories of information:
- Personal information you provide — name, email address, phone number, date of birth, gender, emergency contact details, health and injury disclosures, and payment information.
- Account information — login credentials, membership type, class reservations, and purchase history.
- Health and safety information — information voluntarily shared relating to health conditions, fitness limitations, or screening information when required by law or for studio safety.
- Automatically collected information — IP address, browser and device type, pages viewed, cookies, and usage data relating to our website and booking software.
- In-studio information — our studios use video monitoring for safety and security.
2. How we use your information
We use your information to:
- Provide, manage, and improve our classes, memberships, and Services.
- Process payments and manage your account.
- Communicate with you about reservations, schedule updates, promotions, and studio news.
- Ensure health and safety in our studios.
- Personalize your experience and make recommendations.
- Comply with legal and regulatory obligations.
- Protect the rights, property, and safety of our clients, instructors, and staff.
We will never sell your personal information.
3. How we share your information
We may share your information in the following circumstances:
- Service providers — with trusted third parties who process payments, manage bookings, or provide technology support.
- Health and safety — if required by law or public health authorities.
- Business transfers — in the event of a merger, acquisition, or sale of assets.
- Legal requirements — to comply with applicable law, court orders, or legal process.
- With your consent — if you authorize us to share information with a partner or third party.
4. Cookies and tracking
We use cookies and similar technologies to understand website usage, improve performance, and provide a better user experience. You may disable cookies in your browser settings, but some features may not work as expected.
Our website uses Google Analytics, loaded through Google Tag Manager, to understand how visitors use the site. Analytics cookies are not set until you consent to them. You can change your choice at any time using the cookie controls on this site.
Our booking software (Momence) and our bot-protection service (Cloudflare Turnstile) also set cookies necessary for those features to work.
5. Data retention
We retain your information as long as necessary to provide Services, comply with our legal obligations, and protect our rights.
6. Security
We use reasonable safeguards to protect your personal information. However, no system can guarantee 100% security. You are responsible for keeping your login credentials secure.
7. Your rights (California residents)
If you reside in California, you may have rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect and how it is used.
- The right to request deletion of your personal information, subject to certain exceptions.
- The right to opt out of any “sale” of personal data — we do not sell your information.
- The right not to be discriminated against for exercising your privacy rights.
To exercise these rights, please contact us at info@fitculturepilates.com.
8. Minors
Our Services are not directed to children under 13. We do not knowingly collect information from minors without parental consent.
9. Communications
By providing your phone number or email, you consent to receiving communications about your classes, account, and promotions. You can opt out of marketing emails by clicking “unsubscribe” in our messages.
10. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a new effective date.
11. Contact us
For questions or privacy requests, please contact:
Fit Culture Studios LLC Email: info@fitculturepilates.com Website: www.fitculturepilates.com