Policies

New Client Policies

Welcome! All ‘New Client Offers’ are valid for residents who live within a 10 mile radius.
Our studio reserves the right to decline redemption of free class offers or new client specials for people who reside outside a 10 mile radius of each studio.
New clients may only redeem 1 single New Client offer.
Please do not create duplicate accounts, we only allow 1 account per person ( we check prior to redeeming offers).
New Clients, please create your account and purchase your class prior to showing up to the studio. There is very little time between classes for instructors to assist you with onboarding if you do not already have an account created.
New clients should arrive at least 15 minutes early so the instructor can review the equipment with the new client.
New clients who arrive late to class will NOT be allowed to attend class (this is for your safety and to avoid disturbing other clients in class). This reservation will be marked as a late cancel. The class credit will not be returned to a late new client’s account.

Specific Reformer Studio Policies

Gripper socks that cover the entire bottom of the foot are required to be worn while using the studio equipment. Socks are available for purchase in the studio, or you may bring your own (hospital socks and lounge socks do not meet this requirement).
Please arrive on time. If you arrive 5 minutes or later for your class, your spot may be offered to someone waiting at the studio to get into the class.
Clients who arrived later than 5 min after the start of class will not be permitted to attend the class and the reservation will be marked as a no show/ have their class forfeited.
Must be 16+ to attend class. Please contact the studio if you would like to set up a private or semi-private session for a client under 16.

Specific Infrared Studio Policies

Please arrive 15 minutes before class starts.
You must be 16 years old or older to practice at FC.
The studio room is heated, using infrared heating technology and gets to between 85-95 degrees.
Please be on your mat at the start time of class.
There is not late entry.
Studio doors are locked at the start of class.
If you arrive late to your mat class, you will not be allowed and your credit will be forfiefed
Yoga mats are required to participate in class.

General Studio Policies

Clients who choose to pay using credit cards or debit cards will incur a processing fee. However, no processing fees will be charged for payments made via ACH or direct debit, as we cover those costs for our clients.
All transactions, including class purchases and merchandise sales, are final and non-refundable.
Incidental charges are subject to the credit card fee
Classes MAY NOT BE SHARED. Each client must have their own account.
All class reservations are subject to our cancellation & attendance policies.
We require a valid credit card to be stored on file for your convenience.
Clients must read and sign the studio wavier in order to participate in classes.
Class packages & autopays start on the date of purchase, not the date of first use.
Registered walk-ins are welcome when space is available.
Instructors and classes are subject to change without notice. Please refer to our schedule page for the most recent updates.
Please arrive on time. If you arrive 5 minutes or later for your class, your spot may be offered to someone waiting at the studio to get into the class.
Clients who arrived later than 10 min after the start of class will not be permitted to attend the class and the reservation will be marked as a no show/ have their class forfeited.
Must be 16+ to attend class. Please contact the studio if you would like to set up a private or semi-private session for a client under 16.
Clients may not create 2nd accounts. New clients are only eligible for 1 new client offer.
The studio is child & pet friendly. Please note this prior to making your purchase.
Chargebacks: The studio reserves the right to impose a $20 fee for every chargeback receives from a client/ their credit card company. Please contact us first to resolve any disputes you may have.
Please make sure to check the studio location for the class you have scheduled. Clients who accidentally attend the wrong studio location will not have their missed class returned to them.
Monthly memberships may have 1 curtesy pause every 6 months ranging from 30-90 days after the initial 3 auto-pays. There is a $5 freeze for every 30 days paused. Please note that these credit card charges will incur a processing fee.
All Unlimited passes are 1 class per day. 2nd classes the same day can be purchased for an additional $10.
Credit Extension Requests: There is a nominal fee of $35 per each 30-day increment for both our esteemed monthly members and those holding 1x packages.
6-month and 1-year pass holders: pauses or extensions for vacations or other non-emergency circumstances are not allowed.
Credit Extensions for emergency situations: clients must notify the studio within a “reasonable amount of time”, and before their pass expires. Request for credit extensions due to emergencies after the pass has expired will be denied.

Refund & Return Policies

We do not offer refunds on any Single Classes, Class Packages, Memberships, Workshops or apparel and merchandise.
We do not offer extensions on Single Classes, Class Packages, or Unlimited Memberships.

Waitlist Policies

CAN I SHOW UP TO A FULL CLASS TO SEE IF THERE IS A NO SHOW?

Yes. Client who wish to attend a full class may wait to see if someone does not arrival within the first 10 mins. Once a waitlist client has taken a reformer, the late client will not be able to regain their lost spot & will loss their credit/receive a no show.

CAN I SHOW UP TO A FULL CLASS TO SEE IF THERE IS A NO SHOW?

If the class you want to take is full, we highly recommend adding yourself to the waitlist by choosing “Join Waitlist” on the booking schedule.

You must have a valid class credit or membership in order to join a waitlist.

When a spot in the class becomes available, the system will automatically send an SMS to everyone who is on the waitlist. The first person to respond to the SMS accepting their spot will be booked into the class.

Please make sure your settings are selected to receive the type of notification you wish to receive. If you have your email and text settings off, you will not receive a notification but will still be responsible for your waitlist status.

You are responsible for managing your waitlist.

Once you are added to the class from a waitlist, you are considered confirmed and held to the cancellation policy.

If for any reason your plans change, please remember to remove yourself from the waitlist.

Class Cancellation Policies

We have a 12-hour cancellation policy. You may cancel any class reservation at least 12-hours prior to class start time with no penalty and the class credit will be available for you to rebook.

A class that is cancelled less than 12-hours prior to start time is considered a “Late Cancel” and will be forfeited (if booked using a class credit) or assessed a $15 fee (if booked using an Unlimited option).

A class that is booked but not attended is considered a “No Show” and will be forfeited (if booked using a class credit) or assessed a $20 fee (if booked using an Unlimited option).

Please note that these credit card charges will incur a processing fee.

CAN I SWITCH CLASSES?

If it is more than 12-hours before the class start time, you can switch classes by cancelling the class you are enrolled in and booking a new class time. Same day or last-minute class swaps are not allowed and are still subject to our 12-hour cancellation window.

HOW DO I CANCEL A CLASS?

Classes can be cancelled by:

Step 1: Log into your account either on the Fit Culture home page, studio schedule page or at the bottom of our website by clicking on “My Account”.

Step 2: Select “Schedule” to view your upcoming class reservations. Select “Cancel” next to the reservation you wish to cancel.

If you have trouble cancelling a reservation please contact us via email at [email protected].

Membership Changes, Pauses & Cancellation Policies

CAN I CHANGE MY MEMBERSHIP?

Yes. clients may change their membership contract after the initial 3 month commitment has been met.

CAN I PAUSE MY MEMBERSHIP?

Yes. We allow 1 pause per every 6 months once the initial 3 month commitment has been met. Members may not pause their memberships during the initial first 3 months. Pauses are allowed in 30 day increments up to 120 days. There is a $5 pause fee per 30 day increment.

Membership cancellation requests received during a pause will incur a $50 contract termination fee.

HOW DO I CANCEL MY MEMBERSHIP?

Memberships may be canceled after the initial 3 month commitment by contacting us via email at [email protected]. Messages via social media, voicemail and texts do not constitute an acceptable form of canceling a contract.

The studio requires a minimum of 30 day notice prior to the next billing to cancel a membership contract without a fee. Membership cancellation requests received after 30 days prior to the next billing date will incur a $50 late contract termination fee.

Requests to cancel your membership during the initial 3 month commitment will result in a $100 contract cancellation fee.

Membership cancellation requests received within 48 hrs prior to membership billing date will not be honored, rather that cancellation request will be deferred to the next billing date.

Membership cancellation requests received during a pause will incur a $50 contract termination fee.

Private & Semi-Private Cancellation Policies

HOW DO I CANCEL MY PRIVATE/ SEMI-PRIVATE SESSIONS?

Private & Semi-private bookings may be canceled by contacting us via email at [email protected]. Messages via social media, voicemail and texts do not constitute an acceptable form of cancellation.

The studio requires a minimum of 24 hours notice prior to the start of the schedule session. Booking cancellations canceled after the 24hr deadline will lose their session credit.

For example, if your session is at 2:00 p.m. on a Tuesday, you would need to cancel by 2:00 p.m. on Monday to avoid losing your session credit.

Privacy Policy

Effective Date: Aug 1, 2025

Fit Culture Studios LLC (“Fit Culture Pilates,” “we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website (www.fitculturepilates.com), use our booking software, or participate in our studios, classes, programs, or events (collectively, the “Services”). By using our Services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information You Provide: Name, email address, phone number, date of birth, gender, emergency contact details, health/injury disclosures, and payment information.
Account Information: Login credentials, membership type, class reservations, and purchase history.
Health & Safety Information: Information voluntarily shared related to health conditions, fitness limitations, or screening information when required by law or for studio safety.
Automatically Collected Information: IP address, browser/device type, pages viewed, cookies, and usage data related to our website and booking software.
In-Studio Information: Our studios use video monitoring for safety and security.

2. How We Use Your Information

We use your information to:

Provide, manage, and improve our classes, memberships, and Services.
Process payments and manage your account.
Communicate with you about reservations, schedule updates, promotions, and studio news.
Ensure health and safety in our studios.
Personalize your experience and make recommendations.
Comply with legal and regulatory obligations.
Protect the rights, property, and safety of our clients, instructors, and staff.

We will never sell your personal information.

3. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: With trusted third parties who process payments, manage bookings, or provide technology support.
Health & Safety: If required by law or public health authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
Legal Requirements: To comply with applicable law, court orders, or legal process.
With Your Consent: If you authorize us to share information with a partner or third party.

4. Cookies & Tracking

We use cookies and similar technologies to understand website usage, improve performance, and provide a better user experience. You may disable cookies in your browser settings, but some features (such as class booking) may not function properly.

5. Data Retention

We retain your information as long as necessary to provide Services, comply with our legal obligations, and protect our rights.

6. Security

We use reasonable safeguards to protect your personal information. However, no system can guarantee 100% security. You are responsible for keeping your login credentials secure.

7. Your Rights (California Residents)

If you reside in California, you may have rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect and how it is used.
The right to request deletion of your personal information, subject to certain exceptions.
The right to opt out of any “sale” of personal data (we do not sell your information).
The right not to be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us at [email protected].

8. Minors

Our Services are not directed to children under 13. We do not knowingly collect information from minors without parental consent.

9. Communications

By providing your phone number or email, you consent to receiving communications about your classes, account, and promotions. You can opt out of marketing emails by clicking “unsubscribe” in our messages. To stop receiving text messages, reply “STOP.”

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a new effective date.

11. Contact Us

For questions or privacy requests, please contact us:

Fit Culture Studios LLC

Email: [email protected]

Website: www.fitculturepilates.com