A. New Client Program

• Valid for new clients living within a 10-mile radius of our studios. 
• Only one new-client offer per person. Duplicate accounts are not permitted. 
• New clients must create an account and pre-purchase the session online before arriving at least 15 minutes early. 
• No late arrivals. Clients arriving late will not be admitted and will lose the session credit. 

B. Studio Policies

• Payment fees: Credit/debit transactions incur processing fees; ACH/debit payments do not.
• Final sale: All purchases—classes and merchandise—are non-refundable. 
• Gripper socks are required during sessions (we sell them onsite). 
• Single-use only: Packages and class credits are non-transferable and non-shareable. 
• Waiver: Signing the studio waiver is mandatory. 
• Autopay start: Begins on purchase date—not first use. 
• Studio staff and schedules may change at any time.
• Late arrivals:
  • 5+ minutes late: spot may be given away
  • 10+ minutes late: marked no-show, session lost 
• Minimum age is 16. Under-16 clients require a private or semi-private session. 
• Child & pet friendly—feel free to bring them but consider others when attending classes. 
• Chargebacks: A $20 fee applies per incident, plus processing charge. 

C. Class Cancellations & Waitlist

• Cancellations ≥12 hours before class: free and credit returned.
• Late cancellations (<12h):
  • For class-pass holders: credit forfeited
  • For Unlimited members: $15 fee + processing charges
• No-shows:
  • Class-pass: credit lost
  • Unlimited: $20 fee + processing $$
• Switching classes: Allowed only if >12 hours notice; no same-day swaps. 
• Waitlist: Add yourself if class is full—you’ll be auto-added when a spot opens. You remain bound by cancellation policy once confirmed.

D. Membership Policies

• Term commitment: 3-month minimum before changes or cancellation.
• Pauses:
  • One 30-day pause allowed every 6 months after first 3 months
  • $5 fee per 30-day increment
  • Up to 120 days total pause 
• Cancelations:
  • Must provide 30-day written notice via email to avoid $50 termination fee
  • Cancelling before 3-month term: $100 fee
  • Cancelling within 48 hours of billing date is deferred to next cycle
  • Cancellation during a pause incurs $50 fee 

E. Private & Semi-Private Sessions

• Cancel ≥24h before session via email to avoid losing credit.
• Late?: Forfeit session if cancellation is within 24 hours.