Policies

New Client
Policies

  • Welcome!  All ‘New Client Offers’ are valid for residents who live within a 10 mile radius.
  • Our studio reserves the right to decline redemption of free class offers or new client specials for people who reside outside a 10 mile radius of each studio.
  • New clients may only redeem 1 single New Client offer.  
  • Please do not create duplicate accounts, we only allow 1 account per person ( we check prior to redeeming offers).
  • New Clients, please create your account and purchase your class prior to showing up to the studio. There is very little time between classes for instructors to assist you with onboarding if you do not already have an account created.
  • New clients should arrive at least 15 minutes early so the instructor can review the equipment with the new client. 
  • New clients who arrive late to class will NOT be allowed to attend class (this is for your safety and to avoid disturbing other clients in class).  This reservation will be marked as a late cancel.  The class credit will not be returned to a late new client’s account.

Studio Policies

  • All transactions, including class purchases and merchandise sales, are final and non-refundable.  
  • Gripper socks that cover the entire bottom of the foot are required to be worn while using the studio equipment. Socks are available for purchase in the studio, or you may bring your own (hospital socks and lounge socks do not meet this requirement). 
  • Classes MAY NOT BE SHARED.  Each client must have their own account. 
  • The studio only accepts Credit Card Payments. American Express is NOW accepted.  Checks & Cash are not accepted. 
  • All class reservations are subject to our cancellation & attendance policies. 
  • We require a valid credit card to be stored on file for your convenience. 
  • Clients must read and sign the studio wavier in order to participate in classes. 
  • Class packages & autopays start on the date of purchase, not the date of first use. 
  • Registered walk-ins are welcome when space is available.   
  • Instructors and classes are subject to change without notice. Please refer to our schedule page for the most recent updates. 
  • Please arrive on time. If you arrive 5 minutes or later for your class, your spot may be offered to someone waiting at the studio to get into the class. 
  • Clients who arrived later than 10 min after the start of class will not be permitted to attend the class and the reservation will be marked as a no show/ have their class forfeited.  
  • Must be 16+ to attend class. Please contact the studio if you would like to set up a private or semi-private session for a client under 16. 
  • Clients may not create 2nd accounts. New clients are only eligible for 1 new client offer. 
  • The studio is child & pet friendly.  Please note this prior to making your purchase. 
  • Chargebacks: The studio reserves the right to impose a $20 fee for every chargeback receives from a client/ their credit card company.  Please contact us first to resolve any disputes you may have. 
  • Please make sure to check the studio location for the class you have scheduled.  Clients who accidentally attend the wrong studio location will not have their missed class returned to them.  
  • Monthly memberships may have 1 curtesy pause every 6 months ranging from 30-90 days after the initial 3 auto-pays.  There is a $5 freeze for every 30 days paused. 
  • All Unlimited passes are 1 class per day.  2nd classes the same day can be purchased for an additional $10.
  • Credit Extension Requests: There is a nominal fee of $35 per each 30-day increment for both our esteemed monthly members and those holding 1x packages.
  • 6-month and 1-year pass holders: pauses or extensions for vacations or other non-emergency circumstances are not allowed.
  • Credit Extensions for emergency situations: clients must notify the studio within a “reasonable amount of time”, and before their pass expires. Request for credit extensions due to emergencies after the pass has expired will be denied.

Waitlist Policies

CAN I SHOW UP TO A FULL CLASS TO SEE IF THERE IS A NO SHOW?

Yes. Client who wish to attend a full class may wait to see if someone does not arrival within the first 10 mins. Once a waitlist client has taken a reformer, the late client will not be able to regain their lost spot & will loss their credit/receive a no show.

CAN I SHOW UP TO A FULL CLASS TO SEE IF THERE IS A NO SHOW?If the class you want to take is full, we highly recommend adding yourself to the waitlist by choosing “Join Waitlist” on the booking schedule.

You must have a valid class credit or membership in order to join a waitlist.

 When a spot becomes available, you will AUTOMATICALLY be added to the class. A notification e-mail (and/or text message if you’re opted in) will be sent to you.  

Please make sure your settings are selected to receive the type of notification you wish to receive. If you have your email and text settings off, you will not receive a notification but will still be responsible for your waitlist status. 

You are responsible for managing your waitlist.

Once you are added to the class from a waitlist, you are considered confirmed and held to the cancellation policy.

If for any reason your plans change, please remember to remove yourself from the waitlist.

Class Cancellation Policies

We have a 12-hour cancellation policy. You may cancel any class reservation at least 12-hours prior to class start time with no penalty and the class credit will be available for you to rebook. 

A class that is cancelled less than 12-hours prior to start time is considered a “Late Cancel” and will be forfeited (if booked using a class credit) or assessed a $15 fee (if booked using an Unlimited option). 

A class that is booked but not attended is considered a “No Show” and will be forfeited (if booked using a class credit) or assessed a $20 fee (if booked using an Unlimited option). 

CAN I SWITCH CLASSES? 

If it is more than 12-hours before the class start time, you can switch classes by cancelling the class you are enrolled in and booking a new class time. Same day or last-minute class swaps are not allowed and  are still subject to our 12-hour cancellation window.  

HOW DO I CANCEL A CLASS? 

Classes can be cancelled by: 

Step 1: Log into your account either on the Fit Culture home page, studio schedule page or at the bottom of our website by clicking on “My Account.” 

Step 2: Select “Schedule” to view your upcoming class reservations. Select “Cancel” next to the reservation you wish to cancel.  

If you have trouble cancelling a reservation please contact us via email at info@fitculturepilates.com .  

Membership Changes, Pauses & Cancellation Policies

CAN I CHANGE MY MEMBERSHIP?

Yes. clients may change their membership contract after the initial 3 month commitment has been met. 

CAN I PAUSE MY MEMBERSHIP?

Yes.  We allow 1 pause per every 6 months once the initial 3 month commitment has been met.  Members may not pause their memberships during the initial first 3 months.  Pauses are allowed in 30 day increments up to 120 days.  There is a $5 pause fee per 30 day increment.

Membership cancelation requests received during a pause will incur a $50 contract termination fee.

HOW DO I CANCEL MY MEMBERSHIP

Memberships may be canceled after the initial 3 month commitment by contacting us via email at info@fitculturepilates.com .  Messages via social media, voicemail and texts do not constitute an acceptable form of canceling a contract. 

The studio requires a minimum of 30  day notice prior to the next billing to cancel a membership contract without a fee.  Membership cancelation requests received after 30  days prior to the next billing date will incur a $50 late contract termination fee.  

Membership cancelation requests received within 48 hrs prior to membership billing date will not be honored,  rather that cancelation request will be deferred to the next billing date.

Membership cancelation requests received during a pause will incur a $50 contract termination fee.

Private & Semi-Private Cancellation Policies

HOW DO I CANCEL MY PRIVATE/ SEMI-PRIVATE SESSIONS

Private & Semi-private bookings  may be canceled  by contacting us via email at info@fitculturepilates.com .  Messages via social media, voicemail and texts do not constitute an acceptable form of cancelation.

The studio requires a minimum of 24 hours  notice prior to the start of the schedule session.  Booking cancelations canceled after the 24hr deadline will lose their session credit.  

For example, if your session is at 2:00 p.m. on a Tuesday, you would need to cancel by 2:00 p.m. on Monday to avoid losing your session credit.

Privacy Policy

HOW IS PERSONAL INFORMATION COLLECTED

At Fit Culture Studios LLC, we value the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, and protect any personal information you provide to us.

a.) Personal Information Collected from Clients
We may collect the following personal information from our clients:

  • Full Name
  • Contact Information (Email Address, Phone Number)
  • Payment Information (Credit Card Details, Billing Address)
  • Class Attendance Records
  • Any additional information you provide voluntarily, such as health conditions relevant to your Pilates practice.

b.) Purpose for Collecting Personal Information
The personal information we collect is used for the following purposes:

  • To manage class bookings and attendance records.
  • To process payments for services.
  • To provide personalized communication and updates about classes, events, and promotions.
  • To comply with any legal requirements.

c.) Sharing of Customers’ Information
We respect your privacy and do not share your personal information with third parties, partners, or joint ventures. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your personal data is used strictly within the scope of your relationship with Fit Culture Studios LLC.

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